FAQ

We are located at 2011 W North Ave, at the “six corners” of North, Damen, and Milwaukee Avenues in Wicker Park, Chicago.

Our hours vary depending on our show schedule. Please check our calendar for what time our doors open. 

Street parking is available along North, Damen and Milwaukee Avenues, as well as surrounding side streets. See posted signs for any restrictions. 

We’re conveniently located directly around the corner from the CTA Damen Blue Line “L” stop. 

We’re also accessible by bus via the #72 North, #50 Damen, or #56 Milwaukee buses. Hop out at the intersection of the three streets.

All 17+ age restricted shows require a valid government-issued picture ID. No exceptions. 

Each show has its own individual age restriction: All Ages, 17+ or 21+. Check out the specific listing for the show. ALL 17+ and 21+ restricted shows require a valid government issued ID. No exceptions. 

Sorry, we cannot make any exception to our listed age restrictions. For example, if it’s a 17+ show, and you’re not 17, you will not be allowed into the show even with a guardian present. Even if it is your favorite band. Sorry. 

We do not currently have a bag size policy. Security will check bags at the door. Policy is subject to change.

Depending on the show, coat check may be available upstairs and is $4. Coat check is not available at every show. 

Totally! Check out our rooms here, and email party@subt.net with the details of your event. 

We strive to provide accommodations for all guests to the best of our ability. Due to Subterranean’s building having been constructed in 1889, there are some firm limitations to accessibility. 

Shows listed on the calendar as taking place at “Subterranean” take place in our main ballroom on the second floor at the top of a long set of stairs. Bathrooms in the main ballroom are located on the third floor balcony, up another flight of stairs. The second and third floors are Standing Room Only, unless otherwise specified. 

“Downstairs at Subterranean” is ground level and fully wheelchair accessible, including restrooms. If an event does not specifically say “Downstairs At Subterranean,” it is upstairs in our main ballroom.

If you require accommodation, please contact info@subt.net at least one week prior to the event. 

For booking inquiries, please contact booking@subt.net. Our talent buyers will get back to you when interested.

Tickets are often available first-come first-serve at the door, but please check our website to see if a show has sold out. 

Tickets are non-transferable. 

We offer a waitlist option for sold-out shows. Click ‘Join Waitlist,’ and if a ticket becomes available, SeeTickets will contact you with further instructions. 

Follow us on Instagram @subtchicago for updates and pre-sale codes. We also send out a weekly newsletter with show info, which you can sign up for on our homepage.

Limited tickets for the event will be available at the door with a one-in one-out policy. When one customer leaves, the next in line may purchase a ticket. If you see on our website that tickets are available at the door on the day of the show, we recommend showing up early. We honor purchased tickets first.

Please contact See Tickets customer service via their website (Monday – Friday 3PM-8PM CST) or phone number: 323-908-0607 or 855-235-2867 (Monday – Friday 10AM-2PM CST) or email help@seetickets.us for a 48-72 hour reply. The call center is not staffed on weekends unless there is a major event cancellation. 

All of our tickets are sold directly through SeeTickets. Please be aware that scalpers sometimes buy our tickets and sell them through other platforms. Third-party purchases are made at your own risk. SeeTickets cannot intervene with any third-party transactions. We cannot guarantee customer support for tickets purchased from other websites or unauthorized dealers. 

Check that your billing address is correct.

Check your Junk / Spam folders and search seetickets.us in your mailbox.

All sales are final. We are unable to offer refunds for unused tickets or for guests who are denied entry due to improper/missing identification. Event times and lineups are subject to change without notice.

If a show is postponed, you will be contacted via SeeTickets with information regarding the refund policy and protocol as set forth by the event coordinator. 

If a show is canceled, refunds are processed automatically and will appear in your bank account within 5-7 business days (“business days” exclude weekends & holidays). This time period is subject to variation depending on your financial institution.

In the event of a cancellation or postponement, you will be contacted via Seetickets with any information regarding the refund policy and protocol as set forth by the event coordinator. For fully canceled events, refunds are processed automatically so there is no need to contact us. Refund credits usually appear in your bank account within 5-7 business days after being issued through our processor (please note: “business days” do not include weekends or holidays.) This time period is subject to variation depending on your financial institution.

Please contact See Tickets customer service via their website (Monday – Friday 3PM-8PM CST) or phone number: 323-908-0607 or 855-235-2867 (Monday – Friday 10AM-2PM CST) or email help@seetickets.us for a 48-72 hour reply. The call center is not staffed on weekends unless there is a major event cancellation. 

Stop by during business hours to pick up your lost item at the door. Check our calendar for when we’re open. 

Although we do not have a camera policy, the bands typically do. Generally, cell phones and amateur cameras are fine, but professional cameras will need to be cleared. Please send detailed photo examples and/or proper photo credentials to info@subt.net.

Stay on top of everything going on at Subterranean by following us on Instagram and signing up for our newsletter.